Data Controller:
Identity: Zem Wellness Clinic, S.L.
Tax ID: B54962618.
Registered Office: Avda. Sorolla 7, 29630 Torremolinos,
Treatment Address: Calle de Suecia s/n Urbanización Altea Hills – Altea – 03599 – Alicante – Spain.
(+34) 96 688 88 00.
Email: info@zemaltea.com
Data Protection Officer Contact: dpo@zemaltea.com.

Information and Consent: By reading this Privacy Policy, the User is informed about how Zem Wellness Clinic, S.L. collects, processes, and protects personal data provided through the website http://www.zemaltea.com/ (hereinafter, the “website”), as well as the data related to their connection and navigation through the Website (hereinafter, the “navigation”) and any other data that may be provided to Zem Wellness Clinic, S.L. in the future or through any other enabled means.

The User must carefully read this Privacy Policy, which has been written clearly and simply to facilitate its understanding, and freely and voluntarily decide whether they wish to provide their personal data or those of third parties to Zem Wellness Clinic, S.L.

Purpose: The information provided will be processed for managing your commercial and contact relationship. If you have provided your email address during registration, we will subsequently send you information about our services’ news and offers through a newsletter. “In order to offer products and services according to your interests and improve your user experience, we will create a ‘business profile’ based on the information provided. No automated decisions will be made based on this profile.”

Depending on the User’s requests, the personal data collected will be processed by Zem Wellness Clinic, S.L. for the following purposes and categories of data we may process:

– Managing your contact requests with Zem Wellness Clinic, S.L. through the available channels.
– When you contact us, we collect your contact details. These may include your name, postal addresses, phone numbers, email addresses, and social media profile details.
– Managing newsletter subscriptions and subsequent sending of the same, using registration identification data: Name, surname, email addresses, and phone numbers.
– Conducting surveys and/or evaluations regarding the quality of services provided by Zem Wellness Clinic, S.L. and/or the perception of its image as a company.
Data relating to website usage: When you interact with our website, we collect information indicating which content, topics, products, product types, brands, or styles interest you, additional information downloads, accesses through links, and issues we detect when using the tools. The use of this information is regulated in our Cookie Policy.

Our services may include social plugins from social networks. With these plugins, we can share content or recommend products, for example. The plugins are disabled by default and, therefore, do not send data. You can activate the plugins by clicking the corresponding button (e.g., “Activate social networks”). Plugins can be disabled with a single click. When the plugins are enabled, your web browser establishes a direct connection with the particular social network’s web servers. The plugin content is transmitted from the social network directly to your web browser and integrated into our website. By integrating the plugins, the social network receives the information that you have accessed the corresponding page on our website and can record your device and access data.

These social networks have their own privacy policies, explaining how they use and share your personal information. We recommend carefully reviewing the privacy policies before using these social networks to ensure you agree with how your personal information is collected and shared.

If the Interested Party provides third-party data, they declare they have their consent and undertake to communicate the information contained in this Privacy Policy to them, exempting Zem Wellness Clinic, S.L. from any responsibility in this regard.

Targeted Advertising: This website does not process your personal data for targeted advertising purposes. We do not implement non-technical third-party cookies or share your data with publishers, search engines, or social media providers. Our external marketing campaigns are measured only on their merits, and there is no granular deduplication of sales or conversion events between publisher websites or marketing automation systems and our databases.

How long will we keep your data?
Your personal data will be maintained as long as the commercial relationship is maintained, until its deletion is requested by the Interested Party, or for the period necessary to fulfill each purpose. If you consented to receive the newsletter, your data will be retained until its deletion is requested by the interested party, remaining available to address any responsibilities arising from the processing during the statute of limitations period.

Legal Basis: The legal basis for processing your data is:
– The established contractual relationship and the legitimate interest in receiving information about our products and services.
– To process your data, in certain cases, it is necessary for you to give your consent, whereby you agree that your data will be processed for a specific purpose, such as:
– Periodically sending newsletters that include information about the Company, campaigns, discounts, and promotions offered exclusively to users/customers.

Legitimate Interest:
– To send information about our products and services to customers.
– Quality and satisfaction surveys: We have a legitimate interest in occasionally contacting you to conduct quality and satisfaction surveys, asking for information about your perception and assessment of our activity and how we might improve.

Recipients: The User’s data may be communicated to:
– Affiliated companies or the business group, solely for internal administrative purposes and/or for the purposes indicated above.
– Providers of Zem Wellness Clinic, S.L., such as Information Services providers. These companies only access the personal information they need to carry out these services, and we require them to ensure confidentiality of your personal information.
– Additionally, there are companies that provide other services to us, such as information technology (storage and processing of information).
– Public Administrations, in cases provided for by law.

The recipients indicated in this section may be located within or outside the European Economic Area, with international data transfers duly legitimized in the latter case: we have adopted appropriate contractual safeguards to protect your information.

Is data from minors processed? Our website is not intended for minors, and we do not collect any personal information from minors.
If you are a minor, please do not attempt to register as a user of our websites, applications, or products. If we discover that we have accidentally obtained personal information from a minor, we will delete such information as soon as possible.

Confidentiality and Security of Personal Data: ZEM commits to adopting the necessary technical and organizational measures, according to the appropriate level of security for the risk of the data collected, to ensure the security of personal data and prevent the accidental or unlawful destruction, loss, or alteration of transmitted, stored, or otherwise processed personal data, or unauthorized communication or access to such data.

However, since ZEM cannot guarantee the invulnerability of the internet or the total absence of hackers or others who may access personal data fraudulently, the Data Controller commits to promptly notifying the User when a personal data breach occurs that is likely to result in a high risk to the rights and freedoms of individuals. A personal data breach means any security breach resulting in the accidental or unlawful destruction, loss, or alteration of transmitted, stored, or otherwise processed personal data, or unauthorized access to such data.

Personal data will be treated as confidential by the Data Controller, who commits to informing and ensuring by legal or contractual obligation that such confidentiality is respected by its employees, associates, and any person to whom the information is made accessible.

Rights: Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

In certain circumstances, interested parties may request the limitation of the processing of their data, in which case we may retain them for the exercise or defense of claims.

In certain circumstances and for reasons related to their particular situation, interested parties may oppose the processing of their data, as well as their portability.

To exercise your rights, you can send a written request to Zem Wellness Clinic, S.L., Calle de Suecia s/n Urbanización Altea Hills – Altea – 03599 – Alicante – Spain, or by email to info@zemaltea.com, in both cases with the reference “Data Protection,” attaching a document or information proving your identity.

Modifications: We will update the data protection information when modifications occur in the legislation or in any of the procedures for processing your personal information.
This data protection information was last reviewed and updated in June 2024.