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Getting to ZEM

How to get to ZEM Wellness Clinic Altea?

By land, from the AP7 motorway, also known as the E-15, which runs parallel to the Mediterranean coast, we are just 5 minutes from exit 64.

By air, the nearest airport is Alicante-Elche, which is 60 km from ZEM Wellness Clinic Altea. This airport has numerous national and international connections and a high number of daily operations. Valencia airport is also nearby, 138 km away. Should our guests require it, the ZEM Wellness Clinic Altea facilities are equipped with a helipad at our guests' disposal.

Do you offer transfer service?

All guests have our VIP transfer service available to pick them up at their point of arrival.

What are the check in and check out times?

Check in time is from 15.00h and check out time is until 12.00h on the day of departure. Should you require a later check out time, we will check the room's availability.

Where can I leave my vehicle?

We offer a covered car park for guests where they can park their vehicle for the duration of their stay. This service must be booked in advance at an additional cost.

Do you offer a car hire service without a chauffeur?

Yes, It is available to guests on arrival.

Staying at ZEM

What is the minimum age for staying at ZEM?

In order to maintain an atmosphere of relaxation and tranquillity, the minimum age for admission is 16 years. However, the Management may admit a minor under this age, in exceptional cases, provided that he/she is accompanied at all times by a parent or guardian. Outside the suite, minors must always be accompanied by an adult and access to some areas will be restricted.

Is there any disabled access?

Yes, and upon reservation an assistant can be hired to accompany guests throughout the day.

Are pets allowed?

Yes, dogs weighing less than 5 kg are welcome at ZEM, with prior authorisation from the Management.

Pets are not allowed to walk, access or stay in the common areas or use the lifts. The supervision of the owner is required at all times to avoid disturbance to other guests. A pet-sitting service can be arranged upon reservation.

What is the recommended dress code?

We recommend our guests wear comfortable clothing during their stay at ZEM. A bathrobe and slippers are provided in the suites. At dinner, we recommend that guests dress smart-casual.

Are there any regulations regarding the use of mobile phones?

Mobile phones should be used in silent mode or aeroplane mode and headphones should be worn whenever listening to music/videos in common areas. In the interest of ensuring guest privacy, photography and videos are not allowed in the Clinic, Spa and Wellness areas.

Which languages do you speak at ZEM Wellness Clinic Altea?

Our team is international, so the official languages are Spanish and English, and we can address our clients in seven other languages.

Is it possible to use the facilities without staying at the hotel?

In order to use the facilities, one must book a programme of at least 7 nights.

Can someone use the hotel without signing up for a programme?

Para alojarse en el hotel el huésped debe contratar uno de los programas.

Is it possible to extend my stay at the end of the programme?

Sí, se puede extender la estancia, en régimen de pensión completa, siempre y cuando haya disponibilidad.

¿Los huéspedes disponen de conexión a internet?

All areas of the ZEM Wellness Clinic Altea have free WiFi for guests.

Is smoking permitted on ZEM infrastructures?

In accordance with current regulations regarding smoking, as well as ZEM's own healthy lifestyle philosophy, smoking is not permitted in any of the areas of the ZEM Wellness Clinic Altea, nor in outdoor areas such as gardens or swimming pools.

Programmes

Which medical disciplines could I find at ZEM?

At ZEM Wellness Clinic Altea we offer the following 25 medical specialities:

Holistic Medicine, Nursing, Bio dental, Hair Unit, Cardiology, Cognitive Unit, Colon Hydrotherapy, Dermatology, Digestive, Endocrinology, Genetics, Gynaecology, Haematology, Nutrition, Osteopathy, Ozone Therapy, Physiotherapy, Psychology, Regenerative Unit, Revitalising Unit, Serum Therapy, Sexology, Traditional Chinese Medicine, Traumatology and Urology.

Would I need to provide health information prior to my arrival?

In order to personalise the guest's experience at ZEM Wellness Clinic Altea as much as possible and provide them with the programme that best suits their needs, guests are given a health questionnaire to fill in prior to their arrival.

How could I check my agenda once I am at ZEM Wellness Clinic Altea?

The ZEM Master will welcome you on the first day and give you your personalised treatment schedule, as well as the breakfast, lunch and dinner timetables. Through their assigned ZEM Master, guests can find out about a wide range of additional treatments that can be combined with their chosen programme.

What type of food does ZEM offer?

En ZEM hemos diseñado unos planes de alimentación que están alineados con los seis programas que se ofrecen. Todos ellos están basados en la dieta mediterránea, mundialmente reconocida por su aporte nutricional y equilibrado y su relación con una vida más longeva.


Son menús realizados con alimentos naturales y poco procesados, muchos de los cuales proceden de nuestra Finca Althaya, certificada con el distintivo de agricultura ecológica. Además, estos platos varían según la estación al utilizarse productos de temporada y son altamente personalizables según las necesidades del huésped.

Who is the Chef at ZEM Wellness Clinic Altea?

The chef at ZEM Wellness Clinic Altea is Javier Díaz Esterri, a professional with over 20 years of experience in natural and healthy cuisine.

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