Cookies policy

Privacy policy

Last updated: 21 October 2026

1. Who is the controller of your data?

Controller	Zem Wellness Clinic, S.L. (hereinafter, “ZEM”)
Tax ID (CIF)	B54962618
Registered office	Avda. Sorolla, 7, 29620 Torremolinos (Málaga), Spain
Place of business	C/ Suecia, s/n, Urb. Altea Hills, 03599 Altea (Alicante), Spain
Contact	(+34) 96 688 88 00 · info@zemaltea.com
Data Protection Officer	dpo@zemaltea.com

2. What does this policy apply to?

This policy explains how ZEM processes the personal data you provide to us through zemaltea.com and its booking engine (reservations.zemaltea.com). It also applies to the data you provide to us by telephone, email, WhatsApp or social media, and to the data we process when providing our accommodation, food and beverage, wellness and healthcare services.

The careers portal (careers.zemaltea.com) and the Whistleblowing Channel have their own data protection information, which you can access from each of them. Cookies are governed by our Cookie Policy.

3. Why do we process your data, on what legal basis and for how long?

When each of the retention periods indicated ends, the data are blocked for as long as liabilities may arise from the processing. During that period they are only available to judges, courts and competent authorities. Once that time has elapsed, they are deleted.

Purpose	Data processed	Legal basis	Retention
3.1Handling your requests for information and preparing personalised proposals (web forms, telephone, email, WhatsApp).	Identification and contact details, language, country, service or programme of interest and content of your enquiry.	Taking steps at your request prior to entering into a contract (art. 6.1.b GDPR).	Until your request is resolved and, if you do not go on to book, up to 18 months from the last interaction.
3.2Advising you on the most suitable programme when, of your own choice, you share information about your health with us so that we can assess your needs and offer you guidance on the programme that may be suitable for you.	Health-related data that you voluntarily decide to provide to us.	Your explicit consent to the processing of your health data, in accordance with art. 9.2.a GDPR, in conjunction with the legal basis applicable to the processing of ordinary personal data. Where appropriate, the processing of personal data may be necessary to take steps requested by you prior to entering into a contract, in accordance with art. 6.1.b GDPR.	The data will be kept until your request for guidance has been resolved. If you book our services, the data necessary to provide the service will be incorporated into and kept in your medical record in accordance with the legally applicable periods (section 3.5). If you ultimately do not book, the health data provided exclusively for this purpose will be deleted within a maximum of 30 days from the resolution of your request, unless there is a legal obligation to retain them or it is necessary to keep them for the establishment, exercise or defence of possible legal claims.
3.3Managing your booking and your stay: accommodation, food and beverage, spa and other contracted services, payment guarantee, invoicing and collection.	Identification and contact details, companions, dates and preferences for your stay, payment and billing data.	Performance of the contract (art. 6.1.b GDPR). Compliance with tax and accounting obligations (art. 6.1.c GDPR).	For the duration of the contractual relationship. Thereafter, 6 years for accounting records (art. 30 Spanish Commercial Code) and 4 years for tax records (art. 66 Spanish General Tax Law).
3.4Guest document registration and information, and its communication to the Ministry of the Interior.	Identity data, ID document, dates of stay, contact and payment details required by law, including those of minors staying with us.	Legal obligation (art. 6.1.c GDPR): art. 25 of Organic Law 4/2015 on the protection of public safety, and Royal Decree 933/2021.	Three years, in accordance with Royal Decree 933/2021.
3.5Providing you with healthcare as part of our programmes and treatments: prior health questionnaire, assessment, diagnostic tests, treatments and follow-up, and management of your medical record.	Identification data, health data, genetic data (genomic medicine), clinical images, habits and nutritional data.	Healthcare or treatment by professionals bound by professional secrecy (art. 9.2.h and 9.3 GDPR), in conjunction with the performance of the contract (art. 6.1.b) and the obligations under Law 41/2002 on patient autonomy and Law 10/2014 of 29 December on Health of the Valencian Community (art. 6.1.c). In emergencies, protection of vital interests (art. 9.2.c GDPR).	Medical record: at least 5 years from discharge for each care episode (art. 17.1 Law 41/2002). Genetic data: at least 5 years from when they were obtained (art. 52 Law 14/2007), where applicable.
3.6Adapting our food offering to your allergies, intolerances or dietary needs.	Allergies, intolerances, dietary guidelines.	If it is part of a health programme: art. 9.2.h GDPR. If you are staying without a programme: your explicit consent (art. 9.2.a GDPR).	During your stay. They are only kept for future stays if you consent to it.
3.7Sending you commercial communications (news, offers, events) by email, SMS or WhatsApp.	Name, contact details, language and commercial preferences. Never health data.	If you are not a customer: your consent (art. 6.1.a GDPR and art. 21.1 LSSI-CE). If you are a customer: legitimate interest in offering you our own products or services similar to those you have contracted (art. 6.1.f GDPR and art. 21.2 LSSI-CE). You can object in each communication.	Until you withdraw your consent or object or, failing that, after 18 months without interaction.
3.8Creating a commercial profile to personalise our offers.	Services contracted, stated preferences and, if you have accepted the corresponding cookies, browsing data. Never health data.	Your consent (art. 6.1.a GDPR). No automated decisions with legal or similarly significant effects are taken (art. 22 GDPR).	Until you withdraw your consent.
3.9Conducting quality and satisfaction surveys.	Contact details and opinions about our services.	Legitimate interest in improving our services (art. 6.1.f GDPR). You can object at any time.	12 months from your response.
3.10Handling complaints, claims and the exercise of your rights.	Identification and contact details and content of the complaint or request.	Legal obligation (art. 6.1.c GDPR): consumer and user protection legislation and the GDPR.	5 years from the resolution or closure of the complaint, claim or request and, in any case, for as long as legal liabilities may arise.
3.11Managing our social media profiles and interacting with you.	Username, profile picture and messages.	Your consent when you follow us or write to us (art. 6.1.a GDPR).	For as long as you follow our profile or as necessary to reply to you.
3.12Analysing browsing and displaying advertising through cookies.	Online identifiers and browsing data.	Technical cookies: exempt from consent (art. 22.2 LSSI-CE). Others: your consent (art. 6.1.a GDPR and art. 22.2 LSSI-CE).	As detailed in the Cookie Policy.

4. Are you obliged to provide us with your data?

Fields marked with an asterisk are required to handle your request or provide you with the service; if you do not provide them, we will not be able to do so. Guest registration data are mandatory by law. Providing the rest of the data and giving the optional consents is voluntary and does not affect the provision of the service.

5. Who do we share your data with?

We do not sell your personal data. We only share them when there is a legal basis that allows it and when the disclosure is necessary to comply with a legal obligation, provide the services requested or manage our business.

In particular, your data may be disclosed to the following recipients:

Public administrations and competent authorities, when there is a legal obligation or when necessary for the performance of their duties. This includes, among others, the Ministry of the Interior, in relation to guest registration obligations; the Spanish Tax Agency (AEAT); health authorities; and courts and tribunals, in the cases provided for by law.
Insurance companies, when you request that a healthcare service be covered by your policy.
Healthcare centres and professionals involved in your care, when necessary to provide, coordinate or manage the healthcare services requested. For example, IMED Hospitales, for carrying out the tests included in the Signature Health Check-up programme, as well as clinical and genetic analysis laboratories when they are involved in performing or analysing the corresponding tests.
Financial institutions and payment gateways, to process payments and guarantees.
SANDOS Group companies: only identification and billing data, for internal administrative purposes. Health data are never disclosed.

In addition, providers of the following services access your data on behalf of ZEM and under a data processing agreement (art. 28 GDPR): web hosting and cloud services; form management and customer relationship management (HubSpot); booking engine; hotel and clinic management software; cookie consent management; messaging (WhatsApp Business); sending of commercial communications; and management of the Whistleblowing Channel.

6. Are your data transferred outside the European Economic Area?

Some of our providers may be established outside the European Economic Area (EEA) or allow access to or processing of personal data from countries outside the EEA. In particular, these providers may include HubSpot, Inc., Google LLC and Meta Platforms, Inc., depending on the services used and their configuration.

Where an international data transfer takes place, it will be carried out in accordance with the requirements set out in Chapter V of the GDPR and will be covered by one of the mechanisms provided for by law, in particular:

The European Commission’s adequacy decision on the EU-U.S. Data Privacy Framework, where the recipient in the United States is certified under that Framework and the transfer can rely on this adequacy decision.
The standard contractual clauses approved by the European Commission, currently those established by Implementing Decision (EU) 2021/914, together with any supplementary measures that may be necessary.

Likewise, where applicable, the other safeguards and requirements laid down in the GDPR for international transfers will apply.

Health data are processed exclusively within the European Economic Area and are not subject to international transfers outside the EEA.

7. Minors

Our website is not aimed at minors. The data of children under 14 may only be provided by their parents or guardians (art. 7 LOPDGDD). When a minor stays at ZEM, their data are processed to manage the stay and comply with guest registration requirements. If they receive healthcare, the rules on consent by representation of Law 41/2002 apply.

8. Data of third parties

If you provide us with data of other people (for example, companions), you must have previously informed them of the provisions of this policy.

9. What are your rights and how can you exercise them?

You have the right to:

Access your personal data.
Rectify inaccurate data.
Request the erasure of your data.
Object to their processing.
Request the restriction of processing.
Request the portability of your data.
Not be subject to decisions based solely on automated processing.

Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of prior processing. To stop receiving commercial communications, simply use the unsubscribe link included in each message.

You can exercise your rights by writing to dpo@zemaltea.com or by post to Zem Wellness Clinic, S.L., C/ Suecia, s/n, Urb. Altea Hills, 03599 Altea (Alicante), Spain, with the reference “Data Protection”. We may ask you for additional information to verify your identity if there are reasonable doubts about it. We will reply within one month, which may be extended by two further months where necessary given the complexity or number of requests (art. 12.3 GDPR).

Some rights have legal limits. For example, medical records cannot be erased while the legal obligation to keep them remains in force. Furthermore, the right of access to medical records does not extend to third-party data or to the subjective notes of professionals where they reserve that right (art. 18 Law 41/2002).

If you consider that we have not properly handled your rights, you may lodge a complaint with the Spanish Data Protection Agency (AEPD) (C/ Jorge Juan, 6, 28001 Madrid — www.aepd.es). Before doing so, if you wish, you can contact our Data Protection Officer.

10. Security and confidentiality

ZEM applies technical and organisational measures appropriate to the risk of the processing (art. 32 GDPR). Only authorised healthcare staff access clinical information. All our staff are subject to a duty of confidentiality, and healthcare professionals are also bound by professional secrecy. Should a security breach occur that is likely to result in a high risk to your rights, we would notify you without undue delay (art. 34 GDPR).

11. Changes to this policy

We will update this policy when the processing activities or the regulations change. The date of the last update appears at the beginning of the document.

Getting to ZEM

How to get to ZEM Wellness Clinic Altea?

By land, from the AP7 motorway, also known as the E-15, which runs parallel to the Mediterranean coast, we are just 5 minutes from exit 64.

By air, the nearest airport is Alicante-Elche, which is 60 km from ZEM Wellness Clinic Altea. This airport has numerous national and international connections and a high number of daily operations. Valencia airport is also nearby, 138 km away. Should our guests require it, the ZEM Wellness Clinic Altea facilities are equipped with a helipad at our guests' disposal.

Do you offer transfer service?

All guests have our VIP transfer service available to pick them up at their point of arrival.

What are the check in and check out times?

Check in time is from 15.00h and check out time is until 12.00h on the day of departure. Should you require a later check out time, we will check the room's availability.

Where can I leave my vehicle?

We offer a covered car park for guests where they can park their vehicle for the duration of their stay. This service must be booked in advance at an additional cost.

Do you offer a car hire service without a chauffeur?

Yes, It is available to guests on arrival.

Staying at ZEM

What is the minimum age for staying at ZEM?

In order to maintain an atmosphere of relaxation and tranquillity, the minimum age for admission is 16 years. However, the Management may admit a minor under this age, in exceptional cases, provided that he/she is accompanied at all times by a parent or guardian. Outside the suite, minors must always be accompanied by an adult and access to some areas will be restricted.

Is there any disabled access?

Yes, and upon reservation an assistant can be hired to accompany guests throughout the day.

Are pets allowed?

Yes, dogs weighing less than 5 kg are welcome at ZEM, with prior authorisation from the Management.

Pets are not allowed to walk, access or stay in the common areas or use the lifts. The supervision of the owner is required at all times to avoid disturbance to other guests. A pet-sitting service can be arranged upon reservation.

What is the recommended dress code?

We recommend our guests wear comfortable clothing during their stay at ZEM. A bathrobe and slippers are provided in the suites. At dinner, we recommend that guests dress smart-casual.

Are there any regulations regarding the use of mobile phones?

Mobile phones should be used in silent mode or aeroplane mode and headphones should be worn whenever listening to music/videos in common areas. In the interest of ensuring guest privacy, photography and videos are not allowed in the Clinic, Spa and Wellness areas.

Which languages do you speak at ZEM Wellness Clinic Altea?

Our team is international, so the official languages are Spanish and English, and we can address our clients in seven other languages.

Is it possible to use the facilities without staying at the hotel?

Access to the SPA, pools, gym, and ZEM College is free, but exclusive to guests; a separate pass is not offered without a stay.

Can someone use the hotel without signing up for a programme?

For guests staying at the hotel only. With your room reservation, you'll have free access to the spa, pools, gym, and ZEM College.

Is it possible to extend my stay at the end of the programme?

Yes, one can extend their stay, on a full board basis, subject to availability.

Do the guests enjoy internet access?

All areas of the ZEM Wellness Clinic Altea have free WiFi for guests.

Is smoking permitted on ZEM infrastructures?

In accordance with current regulations regarding smoking, as well as ZEM's own healthy lifestyle philosophy, smoking is not permitted in any of the areas of the ZEM Wellness Clinic Altea, nor in outdoor areas such as gardens or swimming pools.

Programmes

Which medical disciplines could I find at ZEM?

At ZEM Wellness Clinic Altea we offer the following 25 medical specialities:

Holistic Medicine, Nursing, Bio dental, Hair Unit, Cardiology, Cognitive Unit, Colon Hydrotherapy, Dermatology, Digestive, Endocrinology, Genetics, Gynaecology, Haematology, Nutrition, Osteopathy, Ozone Therapy, Physiotherapy, Psychology, Regenerative Unit, Revitalising Unit, Serum Therapy, Sexology, Traditional Chinese Medicine, Traumatology and Urology.

Would I need to provide health information prior to my arrival?

In order to personalise the guest's experience at ZEM Wellness Clinic Altea as much as possible and provide them with the programme that best suits their needs, guests are given a health questionnaire to fill in prior to their arrival.

How could I check my agenda once I am at ZEM Wellness Clinic Altea?

The ZEM Master will welcome you on the first day and give you your personalised treatment schedule, as well as the breakfast, lunch and dinner timetables. Through their assigned ZEM Master, guests can find out about a wide range of additional treatments that can be combined with their chosen programme.

What type of food does ZEM offer?

At ZEM we have designed nutritional plans in line with the six programmes on offer. All of them are based on the Mediterranean diet, recognised worldwide for its nutritional and balanced benefits and its connection with longevity.

Menus are prepared using natural, unprocessed foods, many of which come from our Finca Althaya, which is a certified organic farm. Additionally, dishes vary seasonally in accordance with seasonal ingredients and are highly customisable to suit our guests' needs.

Who is the Chef at ZEM Wellness Clinic Altea?

The chef at ZEM Wellness Clinic Altea is Javier Díaz Esterri, a professional with over 20 years of experience in natural and healthy cuisine.

Legal Notice

1. Identification

In compliance with Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE), the company’s identification details are set out below:

Company name: Zem Wellnes Clinic, S.L.
Tax identification number: B-54962618. Registered in the Mercantile Registry of Málaga, Volume 5686, Sheet MA-142848, Folio 77, 5th entry.
Registered office: Avda. Sorolla 7, 29630 Torremolinos.
Processing address: Calle de Suecia s/n, Urbanización Altea Hills – Altea – 03599 – Alicante – Spain.
Telephone: (+34) 96 688 88 00.
Email for communications: info@zemaltea.com.

2. Users and use of the website

A USER is anyone who accesses the website, whether or not they use the content or information made available on it. The USER expressly states and accepts that accessing the website entails, in its entirety, the unequivocal commitment to comply with each and every one of the general conditions of mere access and use of any of the content provided and/or offered by the website.

In any case, if the USER does not understand or does not accept compliance with all or part of the aforementioned general conditions, they must not access or use the website and/or the content made available and/or provided through it. Consequently, the User must carefully read this Legal Notice and Privacy Policy each time they intend to use the website, as they may be modified. Should any questions arise from reading the Legal Notice and Privacy Policy, please do not hesitate to contact the owner of the website at the address indicated above.

3. Purpose

Zem Wellness Clinic, S.L. (“CLIENT”) (ZEM) (hereinafter, the provider), the party responsible for the website, makes this document available to users in order to comply with the obligations set out in Law 34/2002, on Information Society Services and Electronic Commerce (LSSI-CE), and to inform all users of the website of the conditions of use of the website.

Any person who accesses this website assumes the role of user and undertakes to observe and strictly comply with the provisions set out herein, as well as any other legal provision that may be applicable. The provider reserves the right to modify any type of information that may appear on the website, without any obligation to give prior notice to or inform users of such changes, publication on the provider’s website being deemed sufficient.

4. Liability

The provider accepts no liability of any kind arising from the information published on its website where such information has been manipulated or entered by a third party unrelated to it.

This website uses cookies as described in the Cookie Policy.

The client’s website may redirect to content on third-party websites. Since the provider cannot always control the content entered by third parties on their websites, it accepts no liability whatsoever for such content. In any case, the provider states that it will immediately remove any content that may contravene national or international legislation, morality or public order, immediately removing the redirection to that website and notifying the competent authorities of the content in question.

The provider is not responsible for the information and content stored, by way of example but not limitation, in forums, chats, blog generators, comments, social networks or any other means that allow third parties to publish content independently on the provider’s website. However, in compliance with Articles 11 and 16 of the LSSI-CE, the provider places itself at the disposal of all users, authorities and law enforcement agencies, actively collaborating in the removal or, where appropriate, blocking of any content that may affect or contravene national or international legislation, the rights of third parties, or morality and public order. If the user considers that there is any content on the website that may fall into this category, please notify the website administrator immediately.

This website has been reviewed and tested to ensure it works correctly. In principle, its correct operation can be guaranteed 365 days a year, 24 hours a day. However, the provider does not rule out the possibility of certain programming errors, or of force majeure, natural disasters, strikes or similar circumstances that make access to the website impossible.

5. Intellectual and industrial property

The website, including, by way of example but not limitation, its programming, editing, compilation and other elements necessary for its operation, as well as its designs, logos, text and/or graphics, is the property of the provider or, where applicable, the provider holds a licence or express authorisation from the authors. All content on the website is duly protected by intellectual and industrial property regulations and registered in the corresponding public registers.

Regardless of the purpose for which they are intended, total or partial reproduction, use, exploitation, distribution and commercialisation always require the prior written authorisation of the provider. Any use not previously authorised by the provider will be considered a serious breach of the author’s intellectual or industrial property rights.

Designs, logos, text and/or graphics not belonging to the provider that may appear on the website belong to their respective owners, who are themselves responsible for any dispute that may arise in relation to them. In any case, the provider has their express prior authorisation.

The provider expressly does not authorise third parties to redirect directly to specific content on the website; they must in all cases redirect to the provider’s main website.

The provider acknowledges the corresponding industrial and intellectual property rights of their owners; their mere mention or appearance on the website does not imply the existence of any rights or liability of the provider over them, nor any endorsement, sponsorship or recommendation by the provider.

6. Cookies

This website uses its own and third-party cookies: technical cookies and, subject to the user’s prior consent, preference, analytics and advertising cookies. Information about the cookies used, their purpose, duration and owner, as well as how to accept them, reject them or withdraw consent, can be found in the Cookie Policy and in the “Cookie settings” panel accessible from the footer.

7. Sharing content on social networks

The content of our website can be shared on social networks using the Share button. All buttons that allow content to be shared are integrated using simple links instead of social plugins developed by social network providers. This ensures that your data is not automatically transmitted to the social networks’ servers as soon as you access our website. In addition, when you share content from our website, we only transmit to the social network the information necessary to share the corresponding content. In this context, we do not transfer personal data.

Simple links to our websites can also be found on social networks. If you access a link to our website from a social network, or if you log in to your social network to share content from our website, your data will be processed by the provider of the social network in question. For more information on the purpose and scope of data collection, its subsequent processing and use by the social network provider, as well as the related rights and settings options to protect your privacy, please refer to the Data Protection Information published by the relevant provider.

8. Personal data protection

The processing of personal data provided through this website is governed by the Privacy Policy of Zem Wellness Clinic, S.L. It provides information on the data controller, the purposes, the legal bases, the retention periods, the recipients, international transfers and how to exercise the rights of access, rectification, erasure, objection, restriction and portability, as well as the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es). Data Protection Officer: dpo@zemaltea.com.

9. Applicable law

These Terms and/or General Conditions of contract are governed by Spanish law.

Likewise, Users expressly agree that the resolution of any dispute that may arise regarding their validity, performance, compliance or termination, in whole or in part, shall, with express waiver of any other jurisdiction that may correspond to them, be submitted to the Courts and Tribunals of the user’s place of residence for any matters that may arise or actions that may be brought in connection with the provision of the Portal’s service, its services and content, and the interpretation, application, fulfilment or breach of the provisions herein. If the User’s place of residence is outside a member state of the European Union, ZEM and the User, with express waiver of any other jurisdiction that may correspond to them, submit to the jurisdiction and competence of the Courts and Tribunals of the place of ZEM’s corresponding business establishment.

This document constitutes the full and complete expression of the agreement between ZEM and the User, and supersedes all previous agreements, commitments, statements or arrangements, whether written or oral, that may have existed between them.

In addition, in compliance with our duty to inform, Zem Wellness Clinic, S.L. informs you of the following:

With regard to online dispute resolution for consumer matters, in accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission provides an online dispute resolution platform, available at the following link: https://consumer-redress.ec.europa.eu/index_en

Likewise, in accordance with Law 7/2017 on alternative dispute resolution for consumer matters, you are informed that the list of accredited entities is available at the following link: https://consumer-redress.ec.europa.eu/index_en.

Zem Wellness Clinic, S.L is not a member of any accredited alternative dispute resolution entity and, should proceedings be initiated in respect of a complaint that could not be resolved, it will not take part in such proceedings.

Copyright © 2026 – Zem Wellness Clinic, S.L. All copyrights reserved under international intellectual property laws and treaties. Copying, reproduction or distribution, in whole or in part, by any means, without the express written authorisation of Zem Wellness Clinic is expressly prohibited.

Terms and conditions

1. General Rules

Accommodation and Programme Conditions and Details

The prices payable by the guest apply to the following options:

– Accommodation only.

– Bed and breakfast.

– Accommodation, breakfast and lunch.

– Accommodation and full board.

– Per programme booked for 7, 14 or 21 nights, including accommodation and a full-board nutritional plan (breakfast, lunch and dinner, and beverages within the booked programme).

Official check-in time is from 15:00 and check-out time is by 12:00.

All prices include VAT.

2. Payment and Refund Policy

Purpose

This document sets out the payment policies applicable to the guest for booking a stay at ZEM Wellness Clinic Altea, as well as cancellations of the booking or part of the contracted services.

Booking Confirmation

To confirm the booking, payment of 50% of the total contracted services is required, to be made within 5 working days after the quotation is confirmed.
Payment of the remaining 50% of the contracted services must be made no later than 14 days prior to the arrival date.
If the accommodation booked is the “Altea Suite”, 100% of the booking amount must be paid for the booking to be confirmed.

If payment is made by bank transfer, proof of payment must be sent at least 48 hours prior to arrival. In all cases, ZEM Wellness Clinic Altea must have received the agreed amounts before the booked stay begins.

During Your Stay

Upon arrival, you must provide a credit/debit card as a guarantee. Additional services and treatments may be contracted, and a pre-authorisation of €4,000 will be placed for “Deluxe Room” bookings or €6,000 for the remaining Suites.

Check-out

Accepted methods of payment for settling any outstanding amounts at the end of your stay are credit/debit card or cash, provided legal limits are not exceeded.

Methods of Payment

Payment of amounts due as a result of making reservations may be made by credit/debit card via a secure payment link, or by bank transfer.

Booking Cancellation Policy

Notification at least 4 weeks in advance allows the booking to be cancelled without penalty.

Policy on Changing Booking Dates

The arrival date may be changed without penalty if notified at least 14 days in advance.

ZEM’s Right to Terminate the Guest’s Stay Early

ZEM Wellness Clinic Altea is an establishment where the wellbeing of people is paramount. Therefore, if internal rules of conduct are not complied with, instructions from the staff of Zem Wellness Clinic S.L.U. are not followed, or the guest fails to maintain the minimum standards of decorum, health and hygiene, education and respect towards those who are in the establishment at that time (such as other guests, third parties or staff), ZEM reserves the right to terminate the contracted stay immediately. A simple notice to the guest shall suffice for the guest to leave the premises in an orderly manner, and ZEM shall retain the amounts paid up to that point. ZEM is also entitled to charge the credit/debit card the corresponding amount in the event of injury, damage or loss caused to Zem Wellness Clinic S.L.U.

Data Protection

Personal data provided during the payment process will be processed in accordance with applicable regulations. Additional information at: https://zemaltea.com/politica-privacidad/.

3. Frequently Asked Questions

a) ARRIVING AT ZEM

How do I get to ZEM Wellness Clinic Altea?
We are located just 5 minutes from junction 64 of the AP-7 motorway. The nearest airport is Alicante–Elche Airport.

b) STAYING AT ZEM

What is the minimum age to stay at ZEM?
The minimum admission age is 16.

c) PROGRAMMES

What medical specialities can I find at ZEM?
We offer 25 medical specialities, including holistic medicine, nursing, bio-dentistry, cardiology, nutrition, osteopathy, among others.

4. Jurisdiction and Applicable Law

The law applicable to the contract entered into by the Guest with Zem Wellness Clinic Altea shall be Spanish law, which shall also govern the competent Courts and Tribunals in the event of discrepancies, interpretations or claims.

5. Promotions and Discounts Policy

5.1. “ZEM1YR15” Courtesy (15% on Programme Accommodation)

ZEM WELLNESS CLINIC ALTEA offers a 15% courtesy applicable exclusively to the accommodation included in ZEM Programmes.

Validity. This promotion is valid for reservation requests handled up to 28 February 2026 (inclusive).

How to redeem and application channel. This courtesy cannot be applied via the website. To benefit from it, the guest must contact the Reservations team and provide the code ZEM1YR15 during the quotation request and/or booking confirmation process. Application of the discount is subject to ZEM’s validation and to its inclusion in the final quotation.

Scope and exclusions.

Applicable only to accommodation included in ZEM Programmes.
Not applicable to accommodation-only stays (without a programme), nor to any other services not expressly included in the accommodation component of the programme.
Subject to availability and confirmation by ZEM.

Non-combinable. This courtesy cannot be combined with other discounts, promotions, promotional codes, ongoing campaigns, special conditions or negotiated rates, unless expressly stated in writing by ZEM.

Amendment or withdrawal. ZEM reserves the right to amend, suspend or cancel the promotion for justified reasons. In any event, bookings already confirmed in writing with the courtesy applied will retain the agreed conditions.

Interpretation. In the event of any discrepancy, the conditions communicated by the Reservations team in the confirmed quotation shall prevail.