Data Controller:
Identity: Zem Wellness Clinic, S.L.
Tax ID: B54962618.
Registered Office: Avda. Sorolla 7, 29630 Torremolinos,
Treatment Address: Calle de Suecia s/n Urbanización Altea Hills – Altea – 03599 – Alicante – Spain.
(+34) 96 688 88 00.
Email: info@zemaltea.com
Data Protection Officer Contact: dpd@zemaltea.com.
Information and Consent: By reading this Privacy Policy, the User is informed about how Zem Wellness Clinic, S.L. collects, processes, and protects personal data provided through the website http://www.zemaltea.com/ (hereinafter, the “website”), as well as the data related to their connection and navigation through the Website (hereinafter, the “navigation”) and any other data that may be provided to Zem Wellness Clinic, S.L. in the future or through any other enabled means.
The User must carefully read this Privacy Policy, which has been written clearly and simply to facilitate its understanding, and freely and voluntarily decide whether they wish to provide their personal data or those of third parties to Zem Wellness Clinic, S.L.
Purpose: The information provided will be processed for managing your commercial and contact relationship. If you have provided your email address during registration, we will subsequently send you information about our services’ news and offers through a newsletter. “In order to offer products and services according to your interests and improve your user experience, we will create a ‘business profile’ based on the information provided. No automated decisions will be made based on this profile.”
Depending on the User’s requests, the personal data collected will be processed by Zem Wellness Clinic, S.L. for the following purposes and categories of data we may process:
– Managing your contact requests with Zem Wellness Clinic, S.L. through the available channels.
– When you contact us, we collect your contact details. These may include your name, postal addresses, phone numbers, email addresses, and social media profile details.
– Managing newsletter subscriptions and subsequent sending of the same, using registration identification data: Name, surname, email addresses, and phone numbers.
– Conducting surveys and/or evaluations regarding the quality of services provided by Zem Wellness Clinic, S.L. and/or the perception of its image as a company.
Data relating to website usage: When you interact with our website, we collect information indicating which content, topics, products, product types, brands, or styles interest you, additional information downloads, accesses through links, and issues we detect when using the tools. The use of this information is regulated in our Cookie Policy.
Our services may include social plugins from social networks. With these plugins, we can share content or recommend products, for example. The plugins are disabled by default and, therefore, do not send data. You can activate the plugins by clicking the corresponding button (e.g., “Activate social networks”). Plugins can be disabled with a single click. When the plugins are enabled, your web browser establishes a direct connection with the particular social network’s web servers. The plugin content is transmitted from the social network directly to your web browser and integrated into our website. By integrating the plugins, the social network receives the information that you have accessed the corresponding page on our website and can record your device and access data.
These social networks have their own privacy policies, explaining how they use and share your personal information. We recommend carefully reviewing the privacy policies before using these social networks to ensure you agree with how your personal information is collected and shared.
If the Interested Party provides third-party data, they declare they have their consent and undertake to communicate the information contained in this Privacy Policy to them, exempting Zem Wellness Clinic, S.L. from any responsibility in this regard.
Targeted Advertising: This website does not process your personal data for targeted advertising purposes. We do not implement non-technical third-party cookies or share your data with publishers, search engines, or social media providers. Our external marketing campaigns are measured only on their merits, and there is no granular deduplication of sales or conversion events between publisher websites or marketing automation systems and our databases.
How long will we keep your data?
Your personal data will be maintained as long as the commercial relationship is maintained, until its deletion is requested by the Interested Party, or for the period necessary to fulfill each purpose. If you consented to receive the newsletter, your data will be retained until its deletion is requested by the interested party, remaining available to address any responsibilities arising from the processing during the statute of limitations period.
Legal Basis: The legal basis for processing your data is:
– The established contractual relationship and the legitimate interest in receiving information about our products and services.
– To process your data, in certain cases, it is necessary for you to give your consent, whereby you agree that your data will be processed for a specific purpose, such as:
– Periodically sending newsletters that include information about the Company, campaigns, discounts, and promotions offered exclusively to users/customers.
Legitimate Interest:
– To send information about our products and services to customers.
– Quality and satisfaction surveys: We have a legitimate interest in occasionally contacting you to conduct quality and satisfaction surveys, asking for information about your perception and assessment of our activity and how we might improve.
Recipients: The User’s data may be communicated to:
– Affiliated companies or the business group, solely for internal administrative purposes and/or for the purposes indicated above.
– Providers of Zem Wellness Clinic, S.L., such as Information Services providers. These companies only access the personal information they need to carry out these services, and we require them to ensure confidentiality of your personal information.
– Additionally, there are companies that provide other services to us, such as information technology (storage and processing of information).
– Public Administrations, in cases provided for by law.
The recipients indicated in this section may be located within or outside the European Economic Area, with international data transfers duly legitimized in the latter case: we have adopted appropriate contractual safeguards to protect your information.
Is data from minors processed? Our website is not intended for minors, and we do not collect any personal information from minors.
If you are a minor, please do not attempt to register as a user of our websites, applications, or products. If we discover that we have accidentally obtained personal information from a minor, we will delete such information as soon as possible.
Confidentiality and Security of Personal Data: ZEM commits to adopting the necessary technical and organizational measures, according to the appropriate level of security for the risk of the data collected, to ensure the security of personal data and prevent the accidental or unlawful destruction, loss, or alteration of transmitted, stored, or otherwise processed personal data, or unauthorized communication or access to such data.
However, since ZEM cannot guarantee the invulnerability of the internet or the total absence of hackers or others who may access personal data fraudulently, the Data Controller commits to promptly notifying the User when a personal data breach occurs that is likely to result in a high risk to the rights and freedoms of individuals. A personal data breach means any security breach resulting in the accidental or unlawful destruction, loss, or alteration of transmitted, stored, or otherwise processed personal data, or unauthorized access to such data.
Personal data will be treated as confidential by the Data Controller, who commits to informing and ensuring by legal or contractual obligation that such confidentiality is respected by its employees, associates, and any person to whom the information is made accessible.
Rights: Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
In certain circumstances, interested parties may request the limitation of the processing of their data, in which case we may retain them for the exercise or defense of claims.
In certain circumstances and for reasons related to their particular situation, interested parties may oppose the processing of their data, as well as their portability.
To exercise your rights, you can send a written request to Zem Wellness Clinic, S.L., Calle de Suecia s/n Urbanización Altea Hills – Altea – 03599 – Alicante – Spain, or by email to info@zemaltea.com, in both cases with the reference “Data Protection,” attaching a document or information proving your identity.
Modifications: We will update the data protection information when modifications occur in the legislation or in any of the procedures for processing your personal information.
This data protection information was last reviewed and updated in June 2024.
By road, from the AP7 motorway – also known as the E-15 – which runs parallel to the Mediterranean coast, we are just 5 minutes from junction 64.
By air, the nearest airport is Alicante-Elche, which is 60 km from ZEM Wellness Clinic Altea. This airport offers numerous domestic and international connections and a high number of daily flights. Valencia Airport is also nearby, at a distance of 138 km. Furthermore, ZEM Wellness Clinic Altea has a helipad on site available to guests upon request.
All guests can make use of our VIP transfer service to collect them from their point of arrival.
Check-in is from 3.00 pm, and check-out is by 12.00 noon on the day of departure. If you need to check in earlier or check out later, we will check room availability.
We have a covered car park for guests where you can park your car for the duration of your stay. This service must be booked in advance and is subject to an additional charge.
Yes, it is available to guests on arrival.
In order to maintain a relaxed and peaceful atmosphere, the minimum age for admission is 16. However, the management may, in exceptional cases, admit a child under this age, provided they are accompanied at all times by their parents or guardians. Outside the suite, the child must always be accompanied by an adult, and access to certain areas will be restricted.
Yes, and if you book in advance, you can hire an assistant to accompany you throughout the day.
Yes, dogs weighing less than 5 kg are welcome at ZEM, subject to prior authorisation from management.
Pets are not permitted to be walked, enter or remain in communal areas, or use the lifts.
Owners must supervise their pets at all times to avoid causing a nuisance to other guests.
A pet-sitting service is available upon booking.
Guests are advised to wear comfortable clothing during their stay at ZEM. A bathrobe and slippers are provided in the suites. Smart-casual attire is required for dinner.
Mobile phones may only be used in silent mode or aeroplane mode, and only with headphones when listening to music or watching videos in communal areas. To ensure guests’ privacy, taking photographs and videos is not permitted in the Clinic, Spa and Wellness areas.
Our team is international, so the official languages are Spanish and English, although we are able to communicate with clients in seven other languages.
Access to the spa, swimming pools, gym and ZEM College is free of charge, but is restricted to guests staying at the hotel; separate day passes are not available to non-residents.
For guests staying at the hotel only. When you book your accommodation, you’ll have free access to the spa, swimming pools, gym and ZEM College.
Yes, you can extend your stay on a full-board basis, subject to availability.
All areas of the ZEM Wellness Clinic Altea offer free Wi-Fi for guests.
In accordance with current regulations on tobacco use, and in line with the philosophy of healthy living that we promote at ZEM, smoking is not permitted in any of the areas of the ZEM Wellness Clinic Altea, nor in outdoor areas such as gardens or swimming pools.
At ZEM Wellness Clinic Altea, we offer 25 medical specialities, which are as follows:
Holistic medicine, nursing, bio-dental care, hair clinic, cardiology, cognitive health clinic, colonic hydrotherapy, dermatology, gastroenterology, endocrinology, genetics, gynaecology, haematology, nutrition, osteopathy, ozone therapy, physiotherapy, psychology, regenerative medicine clinic, revitalisation clinic, serum therapy, sexology, traditional Chinese medicine, orthopaedics and urology.
In order to personalise your experience at ZEM Wellness Clinic Altea as much as possible and to recommend the programme that best meets your expectations, you will be provided with a health questionnaire to complete prior to your arrival.
Guests will be accompanied by a ZEM Master, who will welcome them on their first day and provide them with their personalised treatment schedule, as well as the times for breakfast, lunch and dinner. Through their assigned ZEM Master, guests will be able to explore a wide range of additional treatments that they can combine with their chosen programme.
At ZEM, we have designed meal plans that are tailored to the six programmes on offer. All of them are based on the Mediterranean diet, which is recognised worldwide for its nutritional value, balanced composition and link to a longer life.
The menus are prepared using natural, minimally processed foods, many of which come from our Althaya Estate, which holds organic farming certification. Furthermore, these dishes vary with the seasons as we use seasonal produce, and they can be highly tailored to the guest’s individual needs.
The chef at ZEM Wellness Clinic Altea is Javier Díaz Esterri, a professional with over 20 years’ experience in natural and healthy cuisine.
In compliance with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSIC E), the identification details of the company are as follows:
USER refers to anyone who accesses the website, whether or not they use the content or information available on it. The USER expressly declares and accepts that access to the website implies, in its entirety, the unequivocal commitment to comply with each and every one of the general conditions of access and use of any of the contents provided and/or offered by the website.
In any case, if the USER does not understand or accept the full or partial compliance of the aforementioned general conditions, they should not access or use the website and/or the contents provided and/or offered through it. Therefore, the User should read carefully this Legal Notice and Privacy Policy whenever they intend to use the website, as they may be subject to modifications. In case of any doubts regarding the reading of the Legal Notice and Privacy Policy, please contact the website owner at the address provided above.
Zem Wellness Clinic, S.L. (“CLIENT”) (ZEM) (hereinafter, the provider), responsible for the website, provides this document to comply with the obligations set forth in Law 34/2002, on Information Society Services and Electronic Commerce (LSSI-CE), and to inform all users of the website regarding the conditions of use of the website.
Anyone accessing this website assumes the role of a user, committing to comply with and strictly observe the provisions set forth here, as well as any other applicable legal provision. The provider reserves the right to modify any information that may appear on the website without the obligation to give prior notice or inform users about these changes, understanding that publication on the website of the provider is sufficient.
The provider disclaims any responsibility for the information published on its website, as long as this information has been manipulated or introduced by a third party unrelated to the provider.
The provider’s website may use cookies (small information files sent by the server to the user’s computer) to perform certain functions considered essential for the proper functioning and display of the site. The cookies used on the website are temporary, with the sole purpose of making further transmission more efficient, and disappear shortly after the user session ends. In no case will cookies be used to collect personal information.
From the customer’s website, it is possible to redirect to third-party website contents. Since the provider cannot always control the contents introduced by third parties on their websites, it does not assume any responsibility for such contents. In any case, the provider states that it will immediately remove any content that may contravene national or international law, morality, or public order, proceeding to remove the redirection to such a website and informing the competent authorities about the content in question.
The provider is not responsible for information and content stored, including but not limited to, forums, chats, blog generators, comments, social networks, or any other means that allows third parties to independently publish content on the provider’s website. However, in compliance with Articles 11 and 16 of the LSSI-CE, the provider makes itself available to all users, authorities, and security forces, actively cooperating in the removal or blocking of any content that could affect or contravene national or international legislation, third-party rights, or morality and public order. If the user believes there is content on the website that may fall under this classification, they are requested to notify the website administrator immediately.
This website has been reviewed and tested to function correctly. In principle, it can be guaranteed to work properly 365 days a year, 24 hours a day. However, the provider does not rule out the possibility of programming errors, or that force majeure events, natural disasters, strikes, or similar circumstances could make access to the website impossible.
The website, including but not limited to its programming, editing, compilation, and other elements necessary for its functioning, designs, logos, text, and/or graphics, are the property of the provider or, where applicable, it has a license or explicit authorization from the authors. All contents of the website are duly protected by intellectual and industrial property regulations and are registered in the corresponding public registers.
Regardless of the purpose for which they were intended, total or partial reproduction, use, exploitation, distribution, and commercialization, requires prior written authorization from the provider. Any unauthorized use by the provider will be considered a serious infringement of the intellectual or industrial property rights of the author.
The designs, logos, text, and/or graphics from third parties that may appear on the website belong to their respective owners, who are responsible for any possible disputes that may arise regarding them. In any case, the provider has prior and express authorization from them.
The provider does not expressly authorize third parties to redirect directly to specific contents of the website, which must always redirect to the provider’s main website.
The provider acknowledges the corresponding intellectual and industrial property rights of the owners, with the mere mention or appearance on the website not implying the existence of any rights or responsibility of the provider over them, nor any endorsement, sponsorship, or recommendation by the provider.
We use cookies solely for the transmission, storage, and optimization of our content on the network. This service may place a cookie in your browser to help provide its services.
Additionally, the content management platform uses different types of functional cookies to ensure that our website displays correctly, including those associated with font libraries. However, we make every effort to serve all digital assets from our own managed servers (including third-party font libraries).
We have disabled all analytical cookies automatically set by third-party plugins.
The content of our website may be shared on social media via the Share button. All sharing buttons are integrated using simple links instead of social plugins developed by social network providers. This ensures that your data is not automatically transmitted to the social network servers when you access our website. Moreover, when you share content from our website, we only transmit the necessary information to share the corresponding content to the social network. In this context, we do not transfer personal data.
Additionally, there are simple links to our websites on social media. If you access a link to our website from a social network, or if you enter the network to share content from our website, your data will be processed by the respective social network provider. For more information on the collection, processing, and use of data by the social network provider, as well as on the rights and privacy protection options, please refer to the Privacy Policy provided by the respective provider.
The provider is deeply committed to complying with Spanish data protection regulations and the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND COUNCIL of April 27, 2016, Organic Law 3/2018, of December 5, on Personal Data Protection and the Guarantee of Digital Rights, and ensures full compliance with the obligations established.
The provider makes an informative clause available to users, informing them when they provide their personal data.
When personal data is collected through http://www.zemaltea.com/, the user is solely responsible for completing the forms with false, inaccurate, incomplete, or outdated data, being clearly and unequivocally informed that the personal data provided will be processed for the purpose of sending advertising related to our products and services by any means (postal, email, or telephone) and inviting you to events organized by the company. The data provided will be kept until the user requests the cessation of activity. The data will not be transferred to third parties except where there is a legal obligation. You have the right to obtain confirmation as to whether ZEM is processing your personal data, and you have the right to access your personal data, rectify inaccurate data, or request its deletion when the data is no longer needed for the purposes for which it was collected.
Right to complain to a supervisory authority: You may file a complaint regarding data protection with the competent supervisory authority. To do so, contact the data protection authority of your place of residence or the data protection authority of our jurisdiction (listed below): Spanish Agency for Data Protection (AEPD): www.agpd.es.
These Terms and/or General Conditions of Contract are governed by Spanish legislation.
Additionally, Users expressly accept that the resolution of any dispute that may arise regarding its validity, execution, compliance, or resolution, total or partial, is submitted, with express renunciation of any other jurisdiction that may correspond, to the competent Courts and Tribunals of Málaga.
Accommodation and Programme Conditions and Details
The prices payable by the guest apply to the following options:
– Accommodation only.
– Bed and breakfast.
– Accommodation, breakfast and lunch.
– Accommodation and full board.
– Per programme booked for 7, 14 or 21 nights, including accommodation and a full-board nutritional plan (breakfast, lunch and dinner, and beverages within the booked programme).
Official check-in time is from 15:00 and check-out time is by 12:00.
All prices include VAT.
This document sets out the payment policies applicable to the guest for booking a stay at ZEM Wellness Clinic Altea, as well as cancellations of the booking or part of the contracted services.
ZEM Wellness Clinic Altea is an establishment where the wellbeing of people is paramount. Therefore, if internal rules of conduct are not complied with, instructions from the staff of Zem Wellness Clinic S.L.U. are not followed, or the guest fails to maintain the minimum standards of decorum, health and hygiene, education and respect towards those who are in the establishment at that time (such as other guests, third parties or staff), ZEM reserves the right to terminate the contracted stay immediately. A simple notice to the guest shall suffice for the guest to leave the premises in an orderly manner, and ZEM shall retain the amounts paid up to that point. ZEM is also entitled to charge the credit/debit card the corresponding amount in the event of injury, damage or loss caused to Zem Wellness Clinic S.L.U.
Personal data provided during the payment process will be processed in accordance with applicable regulations. Additional information at: https://zemaltea.com/politica-privacidad/.
How do I get to ZEM Wellness Clinic Altea?
We are located just 5 minutes from junction 64 of the AP-7 motorway. The nearest airport is Alicante–Elche Airport.
What is the minimum age to stay at ZEM?
The minimum admission age is 16.
What medical specialities can I find at ZEM?
We offer 25 medical specialities, including holistic medicine, nursing, bio-dentistry, cardiology, nutrition, osteopathy, among others.
The law applicable to the contract entered into by the Guest with Zem Wellness Clinic Altea shall be Spanish law, which shall also govern the competent Courts and Tribunals in the event of discrepancies, interpretations or claims.
ZEM WELLNESS CLINIC ALTEA offers a 15% courtesy applicable exclusively to the accommodation included in ZEM Programmes.
Validity. This promotion is valid for reservation requests handled up to 28 February 2026 (inclusive).
How to redeem and application channel. This courtesy cannot be applied via the website. To benefit from it, the guest must contact the Reservations team and provide the code ZEM1YR15 during the quotation request and/or booking confirmation process. Application of the discount is subject to ZEM’s validation and to its inclusion in the final quotation.
Scope and exclusions.
Non-combinable. This courtesy cannot be combined with other discounts, promotions, promotional codes, ongoing campaigns, special conditions or negotiated rates, unless expressly stated in writing by ZEM.
Amendment or withdrawal. ZEM reserves the right to amend, suspend or cancel the promotion for justified reasons. In any event, bookings already confirmed in writing with the courtesy applied will retain the agreed conditions.
Interpretation. In the event of any discrepancy, the conditions communicated by the Reservations team in the confirmed quotation shall prevail.
