1. General Rules

Accommodation and Program Conditions and Details

Prices are per contracted program of 7, 14, or 21 nights with taxes included and include accommodation and full board nutrition plan (breakfast, lunch, dinner, and drinks within the contracted program). Official check-in time is from 15:00, and check-out is until 12:00.

2. Payment and Refund Policy

Objective

This document includes the payment policies for booking a stay at ZEM Wellness Clinic Altea applicable to the guest, as well as the cancellation of the booking or part of the contracted services.

Booking Confirmation

• 1. To confirm the reservation, a payment of 50% of the total contracted services is required, to be made within 5 business days after the quotation confirmation.
• 2. If the reserved accommodation is in the Royal Suite, the required amount for confirmation will be 100%.
• 3. The remaining 50% payment of the contracted services must be made, at the latest, 14 days before the arrival date.
• 4. If payment is made by bank transfer, proof of payment will be requested at least 48 hours before arrival.

During the Stay

• 5. Upon arrival, having provided a credit card as a guarantee, you may book additional services and treatments. An amount of €4,000 will be blocked for the Deluxe Suite or €6,000 for the other Suites.

Check Out

• 6. Accepted methods for settling the total amounts due at the end of your stay are by credit card, cash, or debit card.

Payment Methods

• 1. The deposit can be paid by credit/debit card through a secure payment link or by bank transfer.

Booking Cancellation Policy

• 1. Notification at least 4 weeks in advance allows for reservation cancellation without penalty.

Booking Date Modification Policy

• 1. The arrival date may be modified without penalty if notified at least 14 days in advance.

Data Protection

Personal data provided during the payment process will be handled in accordance with current regulations. Additional information at: https://zemaltea.com/politica-privacidad/.

3. Frequently Asked Questions

a) ARRIVAL AT ZEM

How to get to ZEM Wellness Clinic Altea?
We are just 5 minutes from exit 64 of the AP7 highway. The nearest airport is Alicante-Elche.

b) STAY AT ZEM

What is the minimum age to stay at ZEM?
The minimum admission age is 16 years.

c) PROGRAMS

What medical specialties are available at ZEM?
We offer 25 medical specialties, including holistic medicine, nursing, biodentistry, cardiology, nutrition, osteopathy, among others.

4. Jurisdiction and Applicable Law

These General Contracting Terms and Conditions are governed by Spanish law.