PRIVACY POLICY

Data Controller:

Identity: Zem Wellness Clinic, S.L.

CIF: B54962618.

Registered Office: Avda. Sorolla 7, 29630 Torremolinos

Processing Office: Calle de Suecia s/n Urbanización Altea Hills – Altea – 03599 – Alicante – Spain.

Phone: (+34) 96 688 88 00. Email: info@zemaltea.com

Data Protection Officer Contact: dpo@zemaltea.com.

Information and Consent:

By reading this Privacy Policy, the User is informed about how Zem Wellness Clinic, S.L. collects, processes, and protects personal data provided through the website http://www.zemaltea.com/ (hereinafter, the “website”), as well as the data from their connection and navigation through the website (hereinafter, “navigation”), and any other data that may be provided in the future to Zem Wellness Clinic, S.L., through any enabled means.

The User should read this Privacy Policy carefully, written in a clear and simple manner, to facilitate its understanding and determine freely and voluntarily whether they wish to provide their personal data, or that of third parties, to Zem Wellness Clinic, S.L.

Purpose:

The information provided will be processed for managing your commercial and contact relationship. If you have provided your email during registration, we will send you information about our services’ news and offers via a newsletter. “To offer products and services according to your interests and improve your user experience, we will create a ‘commercial profile’ based on the information provided. No automated decisions will be made based on this profile.”

Depending on the User’s requests, the personal data collected will be processed by Zem Wellness Clinic, S.L. according to the following purposes and categories of data we may process:

Managing your contact requests with Zem Wellness Clinic, S.L. through the available channels.
When you contact us, we collect your contact information. This may include your name, postal addresses, phone numbers, email addresses, and social media profile details.
Managing newsletter subscriptions and subsequent delivery, with registration identification data: Names, email addresses, and phone numbers.
Conducting surveys and/or evaluations regarding the quality of services provided by Zem Wellness Clinic, S.L. and/or the perception of its image as a company.
Data related to website usage: When you interact with our website, we collect information indicating which content, topics, products, product types, brands, or styles interest you, downloads of additional information, access through links, issues detected with tool handling. The use of this information is regulated in our Cookie Policy.

Our services may include social media plugins. With these plugins, we can, for example, share content or recommend products. Plugins are disabled by default and do not send data. You can enable plugins by clicking the corresponding button (e.g., “Enable social media”). Plugins can be disabled with one click. When plugins are enabled, your web browser establishes a direct connection to the social media network servers. The plugin content is transmitted from the social network directly to your web browser and integrated into our website. By integrating plugins, the social network receives the information that you have accessed the corresponding page on our website and can register your device and access data.

These social networks have their own privacy policies explaining how they use and share your personal information. We recommend carefully reviewing these privacy policies before using these social networks to ensure you are comfortable with how your personal information is collected and shared.

If the Interested Party provides third-party data, they declare having the consent of the same and agree to inform them of the information contained in the Privacy Policy, exempting Zem Wellness Clinic, S.L. from any responsibility in this regard.

Targeted Advertising

This website does not process your personal data for targeted advertising purposes. We do not implement non-technical third-party cookies nor share your data with publishers, search engines, or social media providers. Our external marketing campaigns are measured solely on their merits, and there is no granular deduplication of sales or conversion events between publisher websites or marketing automation systems and our own databases.

How long will we keep your data?

Your personal data will be kept as long as the commercial relationship is maintained, unless the Interested Party requests its deletion or for the necessary time to fulfill each purpose. If you consented to receive the newsletter, your data will be kept until the Interested Party requests its deletion, kept to address possible responsibilities arising from the processing, during the statute of limitations.

Legitimation:

The legal basis for processing your data is:

The established contractual relationship and legitimate interest in receiving information about our products and services.
To process your data, on certain occasions, it is necessary for you to provide your consent, whereby you accept that your data be processed for a specific purpose, such as:

Periodic newsletter delivery containing information about the Company, campaigns, discounts, and promotions exclusively offered to users/customers.

Legitimate interest:

To send information about our products and services to clients.
Quality and satisfaction surveys: We have a legitimate interest in occasionally contacting you to conduct quality and satisfaction surveys, asking for information on how you perceive and value our activity and how we can improve.

Recipients:

The User’s data may be communicated to:

Companies in which Zem Wellness Clinic, S.L. has an interest or is part of the business group, solely for internal administrative purposes and/or for the aforementioned purposes.
Zem Wellness Clinic, S.L. service providers like IT service providers. These companies only access the personal information needed to perform these services and are required to maintain the confidentiality of your personal information.
Other service providers such as information technology (data storage and processing).
Public Administrations, in cases provided by law.

The recipients mentioned in this section may be located within or outside the European Economic Area. In the latter case, international data transfers are duly legitimized: we have adopted appropriate contractual guarantees to protect your information.

Are minors’ data processed?

Our website is not directed at minors, and we do not collect any personal information from minors. If you are a minor, please do not attempt to register as a user of our websites, applications, or products. If we discover that we have accidentally obtained personal information from a minor, we will delete that information as soon as possible.

Secrecy and security of personal data:

Zem Wellness Clinic, S.L. is committed to adopting the necessary technical and organizational measures, according to the appropriate level of security to the risk of the collected data, to ensure the security of personal data and avoid its destruction, loss, or accidental or unlawful alteration, unauthorized disclosure or access to personal data transmitted, stored or otherwise processed.

However, because Zem Wellness Clinic, S.L. cannot guarantee the invulnerability of the internet nor the total absence of hackers or others who access data fraudulently, the Data Controller undertakes to notify the User without undue delay when a personal data security breach occurs that is likely to result in a high risk to the rights and freedoms of individuals. A personal data security breach means any breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data transmitted, stored, or otherwise processed.

Personal data will be treated as confidential by the Data Controller, who undertakes to inform and ensure by means of a legal or contractual obligation that such confidentiality is respected by its employees, associates, and any person to whom it makes the information accessible.

Rights:

Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, the Interested Parties may request the limitation of the processing of their data, in which case we will only keep it for the exercise or defense of claims.

In certain circumstances and for reasons related to their particular situation, the Interested Parties may object to the processing of their data. Zem Wellness Clinic, S.L. will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

The Interested Parties may request the portability of their data in a structured, commonly used, and machine-readable format.

The Interested Parties also have the right to withdraw their consent at any time, without affecting the lawfulness of the processing based on the consent before its withdrawal.

The Interested Parties may exercise their rights by writing to the Data Controller’s postal or electronic address, as indicated above, including a copy of their ID card or equivalent document, and specifying the right they wish to exercise.

If you consider that there is a problem with the way Zem Wellness Clinic, S.L. is handling your data, you may address your claims to the appropriate data protection authority, with the Spanish Data Protection Agency being the relevant authority in Spain.

Changes to the privacy policy:

Zem Wellness Clinic, S.L. reserves the right to modify this Privacy Policy to adapt it to new legislation or case law.